hb22's commitment to responsible gaming
Knowing when to stop before entertainment becomes a problem — that is the heart of responsible gaming. At hb22, we offer deposit limits, self-exclusion, and 24/7 Bengali support to keep you protected.
What responsible gaming is and why it matters
Online casino and betting is primarily a form of entertainment. However, without proper control, any form of entertainment can turn into an addiction. hb22 believes every player should maintain full control over their time and money.
Responsible gaming means only betting what you can afford to lose, playing within a set time limit, and having the courage to seek help when needed. At hb22, we put this principle into practice not just in words, but through practical tools.
Before you play, ask yourself — is this entertainment for me, or is it affecting my life? If the second answer comes to mind, use the tools below and reach out to our support team.
Keep in mind
Gambling is not a source of income — it is simply a form of entertainment. Never bet with borrowed money or funds set aside for essential expenses. Chasing lost money by placing more bets creates a dangerous cycle.
hb22's protection tools
Deposit Limit
Set a daily, weekly, or monthly deposit limit on your account. Once set, the limit takes effect immediately. To increase the limit, you will need to wait for a specified cooling-off period.
Time Limits & Reminders
Decide in advance how long you want to play in each session. When the set time is up, our system will automatically remind you. Being aware of time is the first step in responsible gaming.
Self-Exclusion
If you feel you need a break from gaming, you can temporarily or permanently close your account for a set period. This decision takes effect immediately.
Loss Limit
Set a maximum loss amount per day or week. Once this limit is reached, no further bets can be placed for that period. This protects you from unplanned large losses.
Cooling-Off Period
Apart from permanent self-exclusion, you can choose a cooling-off period of 24 hours, 7 days, or 30 days for a short break. During this time, logging into your account or placing bets will not be possible.
24/7 Support Team
For any issue, our support team is available around the clock in both Bengali and English. Contact us via live chat or email — reaching out for help is a sign of strength.
Warning signs of problem gambling
If you notice any of the following behaviours in yourself, it may be a warning sign. Be honest with yourself and seek help if needed.
- Feeling a repeated urge to bet more in order to recover lost money.
- Spending more time or money than you planned.
- Continuing to play at the expense of family, friends, or work.
- Borrowing money for gambling or using funds meant for essential expenses.
- Feeling discomfort or anxiety when unable to stop playing.
- Lying about or hiding your gambling habits.
If these signs feel familiar, take action now — take a break, set a limit, or speak with our support team.
How to activate protection tools
Log In
Log in to your hb22 account and go to Account Settings.
Responsible Gaming menu
Find the "Responsible Gaming" section.
Set your limits
Set your deposit limit, loss limit, or session time as preferred.
Confirm
Save the changes — deposit limits take effect immediately, and a cooling-off period applies when increasing a limit.
For self-exclusion or permanent account closure, contact us directly via live chat or email ([email protected]) — our team is ready to help 24/7.
Tips for healthy and enjoyable gaming
- Set a fixed budget before you start playing and stick to it.
- Never bet more to try to recover money you have lost.
- Take regular breaks — long sessions reduce your ability to make good decisions.
- Never play while under the influence of alcohol or drugs.
- Decide before you play — how many hours and how much money you will spend.
- Always give priority to your family and social life.
- When gaming causes stress instead of enjoyment, take a break.
- If you notice a problem, let your family or someone you trust know.
Protecting minors
To open an account at hb22, you must be 21 years of age or older. Age is verified at registration, and additional documents may be requested in any case of doubt.
If minors live in your home, use password protection on your device and do not leave your device unattended while logged in. We recommend using parental control software on your device to help keep children safe.
Allowing minors to use an account or placing bets on their behalf is strictly prohibited and may result in legal consequences.
Advice for parents
Keep children and teenagers away from gambling-related content. Enable parental controls on your browser and keep your hb22 account password private.
Play safe, win with joy
Enjoy your favourite games at hb22 while following responsible gaming principles. If you have any questions, check our FAQ or speak directly with our support team.