hb22's Privacy Policy
hb22 maintains the highest level of transparency and security when collecting, storing, and using your personal information — this policy is our commitment to you.
1 Introduction & Scope
This Privacy Policy ("Policy") applies to all registered members, visitors, and users of the hb22 platform. When you use the hb22 website, create an account, or use any of our services, you are considered to have agreed to the terms of this Policy.
We believe you should have full control over your own personal information. That is why hb22 collects only the information that is genuinely necessary to provide its services. This Policy is published in Bengali; however, in the event of a legal dispute, the original English version shall be considered authoritative.
2 Information We Collect
hb22 may collect information about you in several ways. The types of information collected are described in detail below:
2.1 Information You Provide Directly
When you provide information yourself, we may collect the following:
- Full name, date of birth, and nationality
- Email address and mobile number
- Residential address (including district and division)
- Government-issued identity document details for identity verification (where applicable)
- Payment information (bKash number, Nagad number, Rocket number, or bank account details)
2.2 Automatically Collected Information
When you use our platform, certain information is recorded automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Time spent on the platform and list of pages visited
- Information obtained through cookies and similar tracking technologies
2.3 Transaction-Related Information
To process deposits and withdrawals, we store information about transaction date, amount, method, and status. This information is retained for a specified period for financial audit purposes.
3 Purposes of Data Use
Collected information is used only for the following specific purposes:
To create accounts and ensure security, and to prevent unauthorized access.
To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
To provide effective support via 24/7 live chat and email, and to resolve issues quickly.
To analyze user experience and improve the quality and functionality of the platform.
To detect and prevent fraudulent activity and to protect platform security.
To send important account-related updates, policy changes, or transaction confirmations.
4 Cookies & Tracking Technologies
hb22 uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that improve your experience on the platform.
Types of cookies we use:
- Essential Cookies: Required for the basic functioning of the platform, such as maintaining login sessions.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Help us understand which pages are used most and assist in improving our services.
You can disable cookies from your browser settings; however, some features of the platform may not work properly as a result.
5 Data Sharing & Disclosure
hb22 does not sell or rent your personal information under any circumstances. However, information may be shared with third parties in the following limited situations:
5.1 Service Provider Partners
The minimum necessary information may be shared with selected partners for payment processing (such as bKash, Nagad, Rocket, and bank transfer services), technical infrastructure, and security services. These partners are required to comply with our own privacy standards.
5.2 Legal Obligations
Information may be disclosed in compliance with applicable law in response to a court order, legal investigation, or request from a legitimate authority.
5.3 Business Restructuring
In the event of a business merger or acquisition, user data may be transferred as part of the assets; however, the terms of this Policy will continue to apply in such cases.
6 Data Security
hb22 uses industry-standard technologies and practices to protect your information. Our security framework includes:
- SSL Encryption: All data transmitted between the website and servers is secured through SSL (Secure Socket Layer) encryption.
- Encrypted Databases: Stored sensitive information (such as payment details) is kept in encrypted format.
- Access Controls: Only authorized personnel may access user information where necessary.
- Regular Security Reviews: Regular security assessments are conducted to identify and address potential vulnerabilities.
- Two-Factor Authentication: An additional verification layer is in place to prevent unauthorized access to accounts.
7 Data Retention Period
We retain the necessary information for as long as your account is active. Even after an account is closed or deactivated, certain information may be retained for a specified period for the following reasons:
- Financial transaction records — to meet legal requirements
- Information required in connection with dispute resolution or legal claims
- Fraud prevention and security records
Once the retention period ends, data is securely deleted or anonymised.
8 Your Rights
You have several important rights regarding your personal information, which hb22 always respects:
You have the right to know what information we hold about you and to receive a copy of it.
You have the right to request correction of any information that is inaccurate or incomplete.
In certain circumstances, you have the right to request deletion of your personal information.
You have the right to object to the processing of your information for a specific purpose.
To exercise these rights or if you have any questions, please contact us at: [email protected] or directly via live chat.
9 Protection of Minors
hb22 is a platform for users aged 21 and above only. We do not knowingly collect any information from minors. Proof of age is required during account verification. If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
10 Third-Party Links
If the hb22 website contains links to third-party websites, we are not responsible for the privacy practices of those sites. We recommend that you review the privacy policy of each website individually.
11 Policy Changes
hb22 reserves the right to update this Privacy Policy at any time. In the event of any significant change, we will publish a notice on the website and send a notification to the registered email address. Continued use of the platform after any changes will be considered as your agreement to the revised policy.
The date of the last update will always be shown at the top of this policy.
12 Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our privacy team provides support in both Bengali and English, 24/7:
- Email: [email protected]
- Live Chat: Available directly on the website, 24/7
We aim to respond to your enquiry as quickly as possible.
Still have questions?
Our support team is available in Bengali seven days a week, around the clock. Feel free to reach out with any queries.
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