hb22 Terms & Conditions
Please read all of the following terms carefully before using this platform — they will give you a clear understanding of your rights and responsibilities.
hb22 operates as a safe and trusted online casino and betting platform for players in Bangladesh. We believe that transparency and honesty are the foundation of a long-term relationship. In these Terms, we clearly set out what your rights are, what our responsibilities are, and what applies in each situation.
General Terms
Definitions & Introduction
The meanings of certain terms used in these Terms are given below:
- "Platform" refers to hb22's website, mobile app, and all related services.
- "User" / "You" refers to any person who holds a registered account on hb22 or uses the platform.
- "We" / "hb22" refers to the entity operating this platform.
- "Services" refers to casino games, sports betting, live dealer games, and other entertainment features.
- "Bonus" refers to promotional offers, free spins, cashback, or other rewards.
hb22 operates as a safe and reliable platform, following SSL encryption and fair play principles.
Eligibility & Age Requirements
To create an account and use the services on hb22, you must meet the following conditions:
- You must be at least 21 years old. 21+
- You must provide genuine and accurate personal information.
- One person may operate only one account — creating multiple accounts is strictly prohibited.
- You must operate the account in your own name — not on behalf of or as a representative of anyone else.
- If you are a problem gambler or are on our self-exclusion list, you may not register.
We may request necessary documentation to verify your identity at any time. hb22 reserves the right to hold withdrawals until verification is complete.
Account Security & Responsibility
Maintaining the security of your hb22 account is entirely your responsibility. Please keep the following in mind:
- Do not share your password with anyone.
- You are solely responsible for any transactions or bets made from your account.
- If an unauthorised third party gains access, notify our support team immediately.
- If you lose your login details or notice any suspicious activity, contact us immediately at [email protected] or get help via live chat.
- Exercise caution when logging in from a public or shared device.
Financial Terms
Deposits & Withdrawals
The following rules apply to financial transactions on hb22:
- Minimum deposit amount: ৳300 (the same across all methods).
- Minimum withdrawal amount: ৳800.
- Standard withdrawal processing time: 10–45 minutes.
- Accepted payment methods: bKash, Nagad, Rocket and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank).
- Deposited funds must come from a payment account registered in your own name.
- Withdrawal requests will only be processed to verified accounts.
Bonuses & Promotional Offers
The following conditions must be followed when using hb22's bonus services:
- Welcome Bonus: 100% bonus on your first deposit, up to ৳15,000. Example: deposit ৳1,000 and receive ৳1,000 in bonus, giving you a total balance of ৳2,000.
- Wagering Requirement: You must complete betting worth 15 times the bonus amount. Example: for a ৳1,000 bonus, you must place a total of ৳15,000 in bets (bonus amount × 15).
- The bonus is calculated on the bonus amount only, not on the total balance.
- It is not possible to withdraw a bonus before the wagering requirement has been met.
- Attempting to collect bonuses using multiple accounts or false information may result in account cancellation.
- hb22 reserves the right to modify, suspend, or cancel any bonus offer at any time.
- Each bonus may have a specific validity period — it must be used within the set time after activation.
VIP Program
hb22's VIP programme has four tiers. Weekly cashback is available at each tier:
- Bronze: up to 0.4% cashback per week.
- Silver: up to 0.8% cashback per week.
- Gold: up to 1.1% cashback per week.
- Platinum: up to 1.5% cashback per week.
Your tier is determined based on your gaming activity and engagement on the platform. Cashback is credited to your account at a set time each week. Contact our support team for more details about VIP benefits.
Conduct & Prohibited Activities
Prohibited Activities
The following activities are strictly prohibited on the hb22 platform. Violating these rules may result in immediate account cancellation and forfeiture of funds:
- Any form of fraud, manipulation, or use of unauthorised software.
- Attempting to gain an advantage by breaching bonus terms (bonus abuse).
- Money laundering or any illegal financial activity.
- Operating multiple accounts.
- Threatening, harassing, or showing disrespect towards other users.
- Attempting unauthorised access to any system on the platform.
- Using a false identity or third-party payment methods.
- Attempting to play games using any bot, script, or automated tool.
Account Suspension & Cancellation
hb22 may suspend or permanently cancel any account without prior warning in the following circumstances:
- A breach of the Terms is detected.
- Identity verification is not completed, or false information is provided.
- Suspicious financial activity is detected.
- Instructions are received from any legal or regulatory authority.
- An account has been inactive for an extended period.
If an account is cancelled and a valid balance exists, it will be returned after verification is complete — however, this does not apply in cases of fraudulent activity.
Responsible Gaming & Privacy
Responsible Gaming
hb22 places the highest importance on responsible gaming. We believe that gambling is for entertainment purposes only, not as a means of earning money.
- You can set deposit limits, session time limits, or self-exclusion on your own.
- If you feel that gambling is negatively affecting your life, contact us immediately.
- Preventing minors from using the platform is our responsibility — suspicious accounts are investigated immediately.
- Learn more about responsible gaming on our Responsible Gaming page.
Privacy & Data Protection
hb22 gives the highest priority to protecting your personal information. All data is kept secure using SSL encryption technology.
- Your personal information will never be sold to third parties.
- Full details on data collection, storage, and use are available in our Privacy Policy.
- You may request correction or deletion of your personal information at any time.
- Details on the use of cookies and tracking technologies are clearly stated in the Privacy Policy.
Dispute Resolution & Liability
Dispute Resolution
If you have a dispute regarding any transaction or game result, please follow the steps below:
- First, contact us via our 24/7 live chat or at [email protected] to report the issue.
- Our support team will investigate the matter and try to resolve it as quickly as possible.
- Providing relevant screenshots or transaction details will speed up the process.
- In the case of an unusual win resulting from a technical error, hb22 reserves the right to review and make a decision.
The final decision on all disputes rests with hb22 and will be considered final.
Limitation of Liability
hb22 accepts no liability in the following cases:
- Losses caused by internet disconnection or device issues.
- Account information being compromised due to the user's own negligence.
- Delays or issues caused by the failure of third-party service providers (e.g. payment gateways).
- Service disruptions due to force majeure events (natural disasters, cyberattacks, government directives).
However, hb22 always strives to resolve any issue quickly and to ensure the highest quality of service for its users.
Changes to the Terms
hb22 reserves the right to amend these Terms at any time. Regarding changes:
- For significant changes, we will notify you by email or via a notice on the platform.
- Continuing to use the platform after changes have been made will be considered acceptance of the new Terms.
- Please visit this page regularly to stay up to date with the latest Terms.
- If you do not agree to any changes, you have the right to close your account.
Contact & Support
If you have any questions about these Terms, please contact us:
- Email: [email protected]
- Live Chat: available 24/7 in Bengali and English.
Our support team is always by your side and ready to resolve any issue. Providing a fair and prompt response is our commitment.
Play Safely on hb22
Once you have read the Terms, enter our platform and enjoy gaming safely and responsibly.
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